Full Time Front Desk Agent (Denver)

 

Title: Front Desk Agent

Location: Holiday Inn Select
455 S Colorado Blvd
Denver, CO

Schedule: Shifts vary

FLSA Status: Full Time Non-Exempt


Scope:
Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.

Primary Responsibilities:

*Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
*Checks guests out of the hotel; processes customer payments according to established policies and procedures.
*Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
*Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
*Books guest reservations or coordinates with reservation center.
*Handles departmental accounting of money, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
*Issues, controls and releases guest safe-deposit boxes.
*Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
*Provides a professional image at all times through appearance and dress.
*Follows company policies and procedures.
*Must be able to drive the company shuttle to provide guest transporation as needed.

Note: Other duties as assigned by supervisor or management
Requirements: Hotel Experience is a plus- Previous experience with Opera PMS is preferred - Priority will be given to candidates with previous Opera Experience. We hire GREAT personalities.

Due to high volume of applicants only qualified candidates will be contacted for the next step in the interview process.
Applicants will not be accepted without an appointment. 

EMAIL RESUME TO: qv8dt-4340728640@job.craigslist.org