Willing to commit to 6 months (minimally), and a minimum of 4 hours per day, two days a week preferably (Must be consistent throughout the 6 months).
The purpose of this position is to ensure that clients receive assistance with their state program application, answers to questions regarding the programs and resources. The Community Resource Navigator will support populations and work as a partner in acquiring proper resources for walk-in clients.
The Community Resource Navigator has a working knowledge of social agencies to identify the appropriate programs, locate sources of support and navigate the process to assist the client in accessing services for assistance.
The Community Resource Navigator brings an unbiased opinion working with the agency and client to serve in the best interest of the client.
Direct Client Services: Identify support needs of families, youth, children, individuals and seniors and plan for appropriate services. The Community Resource Navigator will help answer questions regarding basic needs, such as LEAP payment assistance, food pantries, clothing banks, transportation, prescriptions, and all public assistance programs that clients may apply for through Denver Human Services. The Community Resource Navigator will work collaboratively with Denver Human Service internal staff, fellow volunteers, and refer to external community partners and agencies.
Resource Tracking Activity: The Community Resource Navigator should possess general computer skills, basic typing skills, the ability to navigate the Internet, possess excellent communication, be customer service oriented, be comfortable working with the general public, be detail oriented, the ability to multi-task, and have strong interpersonal skills. He or she must be culturally sensitive and sensitive to the needs of all clients. It is also very important that the volunteer be empathetic and understands the needs of internal and external customers and the Denver community. Client confidentiality must be maintained at all times.
Working Conditions: The Community Resource Navigator’s office space will be located at the Denver Department of Human Services agency. The working hours may differ from time to time depending on the needs of the program. The available volunteer hours will be between Monday through Friday, 8:00 A.M. until 4:30 P.M.
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