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SUMMARY
The Team Member position is responsible for providing
exceptional guest service and support, while working closely with
the Restaurant Managers and other Team Members to maintain operational
standards and procedures. This position operates under the direction of the
General Manager, Assistant Managers, and Shift Coordinators. This position has
direct interactions with Guests and members of the field operations team.
RESPONSIBILITIES
- Greets
guests with a smile, receives orders, processes payments, and responds
appropriately to customer issues
- Operates
cash register or point of sale devices, as needed, and uses value-added
suggestive-selling techniques to generate additional sales opportunities
- Verifies
the accuracy of guests’ orders
- Prepares
and packages food and drink products
- Cleans
kitchen area, counters, food preparation areas, and utensils
- Cleans
dining room, restrooms and exterior grounds
- Maintains
health and safety standards in work areas
- Unloads
and stocks inventory items as needed
- Performs
duties at multiple workstations (e.g., front counter, Drive-Thru, prep
boards, expediter, etc.)
- Prompt
and regular attendance on assigned shifts
- Follows
BURGER KING® uniform and grooming standards and policies
- Works
to resolve issues that may arise in the restaurant
- Learns
team effectiveness skills; works with others to achieve team goals
- Responds
to guests’ needs in a professional and polite manner
- Communicates
in a positive manner with customers, peers, and managers
QUALIFICATIONS:
- Must
be at least sixteen (16) years of age*
- Willing
to accomplish all restaurant tasks
- Comfortable
working in a fast paced environment
- Ability
to interact productively with co-workers and function well in a team
environment
- Ability
to resolve consumer issues with tact
*Age may vary depending on state.
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